Job Description
- Display and maintain required level of professionalism, courtesy and competence when interacting with internal and external customers.
- Be adequately equipped to address all queries and concerns raised by external customers.
- Perform duties allocated with upselling services /health screening packages, surveys, publicising new programmes/events and other corporate or organisation-wide initiatives.
- Adopt a pro-active approach to:
- Stay informed of key products, services, initiatives, etc in order to address customers’ queries
- Assess customer’s interest, propose solutions/alternatives and solicit relevant feedback
- Familiarise oneself with and exemplify the organisation’s mission, vision and core values
- Propose improvements to existing processes, procedures and operations, particularly pertaining to customer service and call centre operations
- Upgrade one’s skills and competence through attending courses, training, workshops etc.
- Ensure and maintain cleanliness & safety in the call centre and with its equipment and fixtures.
- Emails being send to clinics / departments should be addressed to the concerned as instructed.
- Individual and Group KPI’s for SCC to be attained with the right attitude and team spirit.
- Strictly adhere to the instructions from the Executive for the effective functioning of the centre.
Job Requirements
- At least 2 years of relevant experience
- Computer literate, preferably in MS Office, Excel, Word etc.
- Good interpersonal and conversational skills
- Able to work independently as well as in groups/teams with minimal supervision
If you are interested in exploring this role or other current openings in the market, kindly email me at [email protected] with your resume.
We regret to inform that only shortlisted candidates will be notified.
Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599
Recruit Express Pte Ltd Company Reg. No. 199601303W
