· Competitive Salary Packages
· Good Career Growth
· Location: Central Region
The Customer Service Coordinator assists account teams and customer retail locations to ensure accurate and timely completion of the sales order process. This role also serves as a contact for customer service-related inquiries regarding designated accounts and assists the Account Team in daily operations. (Reporting to Account Manager)
[Key Responsibilities]
• Process transactions, including sales orders, returns, and cancellations using internal ERP software
• Provide exceptional customer service by answering customer inquiries quickly and correctly
• Create and provide order acknowledgements to customers
• Communicate and coordinate with other departments, 3PLs, and customers to ensure effective and timely processing, delivery, and invoicing of orders
• Analyze customer inquiries, research solutions, if necessary, and provide suggestions for resolution to the Account Manager
• Collaborate with the Account Team to monitor and manage inventory • Approve and release sales orders for warehouse fulfillment and prepare shipping documents
• Maintain a thorough understanding of designated accounts, including product knowledge, in order to make effective suggestions to the Account Manager
• Prepare various account-related reports for the Account Manager to review
• Assist the Account Team with daily functions
[Key Accountabilities]
• Demonstrate ability to complete all tasks with a high degree of accuracy, attention to detail, and follow-up
• Ensure professional, accurate, and timely communication to complete tasks and resolve issues
• Analyze and problem-solve effectively and efficiently
• Work calmly and effectively in a fast-paced environment
• Establish and maintain relationships with customers
• Gather and disseminate information to and from multiple parties clearly and quickly
• Oversee all phases of assigned projects to ensure completion within budget and schedule
• Maintain a high level of confidentiality in all tasks
[Requirements]
• Associate’s degree in Business or similar field or 4+ years of experience in a related role
• 1-2 years of experience in high volume, fast-paced customer service role
• Proficient in MS Office applications, including PowerPoint, Excel, Outlook, and Word
• Excellent verbal and written communication skills in English and Korean to be in charge of Korean market
• Excellent organizational skills and ability to multitask/prioritize based on urgency
• Ability to quickly self-train on various programs, such as SharePoint, Yellowfin, and Pentaho
• Preferred experience with report-generating software, such as Pentaho
• Knowledge of the metric system, multi-currency transactions, time zones, and geography
[What They Offer]
• Health Insurance, Health Savings Account with company contribution, and Wellness Program
• Dental, Life, Accidental Death & Dismemberment, Short Term and Long Term Disability Insurance
• 401(k) with a company match
• Paid-time-off, including your birthday and paid holidays
• Break room stocked with snacks and drinks
• Comprehensive training and professional development program
• Company-sponsored outings, activities, and events
• Company-sponsored charitable events and donation
HOW TO APPLY:
Interested applicants, please click on “Apply Now”.
We regret only shortlisted candidates will be notified.
*EA Personnel Name: Cheon Jeongin
*EA Personnel Registration No.: 23C1740
*EA License No.: R23116971
