Job Summary:
Provide top-quality service to customers before and after sales and ensure customers’ satisfaction, strengthening client’s relationship.
Responsibilities and Duties:
Client Management Matters
· Serve as a focal point of contact for all customers’ account management matters to ensure efficient and effective project coordination.
· Act as the primary point of contact to clients’ inquiries and provide timely and accurate responses.
· Gather feedback on system operations and collaborate with relevant teams for improvements.
Support
· Address clients’ inquiries and provide comprehensive support to resolve cases promptly.
· Collaborate with the IT team to assist in resolving any system-related issues that may arise.
Project Management
· Work closely with clients to gather project requirements and ensure a clear understanding of their objectives.
· Collaborate with internal teams to develop customized solutions that effectively address clients' challenges and align with project objectives.
Qualifications:
Skills:
· Detail-oriented with strong analytical and problem-solving skills.
· Excellent communication and interpersonal skills.
· Proficient in using project management tools and systems.
· Ability to manage multiple tasks simultaneously.
5 day week @ AMK
Maestro HR
damien lee tian hong
R1106726
16C8462
