POSITION SUMMARY
The primary responsibility is to process reservation requests for Marriott's global guests who are staying in Marriott's global brands of hotels.
Job summary
- Process reservation requests and support of basic loyalty and customer care requests.
- Handle incoming contacts for Marriott brands and assist customers with their booking needs or questions through voice and email channels.
- Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company.
- Identify guest reservation needs and follow sales techniques to maximize revenue.
- Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management.
Skills and Experience
We are looking for candidates who enjoy interacting with customers and a sales driven role.
- Proficiency in spoken and written English and Korean (in order to handle enquiries and requests from English and Korean speaking guests)
- Competent in multi-tasking
- Goal oriented and enjoys interacting with customer
- Experience in hospitality/travel industry, contact center environment or sales or customer service will be an advantage
- Fresh diploma or ITE graduates are welcomed as training will be provided.
