Our client is looking for a self driven, customer oriented and enthusiastic individual to join their Dynamic Customer Service Team. The Customer Service Officer will be required to interact with customers through phone and email to provide effective service to our customer.
- Respond and follow up promptly on customers queries from general hotline and email.
- Attend to walk-in customers
- Handle and resolve enquiries related to our products, spare parts, service schemes, and schedule appointments.
- Acquire multiple product knowledge to enhance ability to understand customers’ needs across different products and perform simple troubleshooting to identify the issue to ensure that customers are attended effectively.
- Communicate and coordinate with internal departments and authorised service contractors on scheduling of service appointments and as well as resolving issues arising from service appointments.
- Target orientated and able to meet KPIs set by the company.
- Record details of enquiries and customer interactions including action taken in CRM system.
- Work and coordinate with inter-departments to resolve any issues related to company’s products and services.
- Other additional duties as assigned related to the business (e.g. cover duty at walk-in customers at our Service Centre etc.)
Job Requirements:
- Minimum GCE ‘O’/ ‘N’ Level, with 1–2 years’ call centre or frontline customer service support functions.
- Good command in English and second language, written and spoken.
- Possess a pleasant disposition and good interpersonal skills with passion to work with people.
- Excellent customer service mindset.
- Team player who is proactive, self-driven, meticulous, and resourceful.
- Good computer literacy.
- Willing to perform overtime (when required)
- 5.5 days work week (Sunday rest day)
