Project Description:
We're expanding our Managed Services capabilities and seek an experienced APAC Production Support Lead for trading and risk management systems. The role involves overseeing current engagements, primarily on the Murex platform, ensuring quality, and aligning with global best practices.
Language Requirements:
English: C1 Advanced
Responsibilities:
- Supervise current L1/L2 production support engagements, utilizing onsite/offshore resources in business hours and 24x7 shifts.
- Bring critical and quality-driven thinking to maintain high-quality standards.
- Establish a delivery and quality assurance framework with processes, best practices, and KPIs.
- Define a strategy for building tools and accelerators for improved support.
- Manage client communications, ensuring alignment with SLAs and service delivery.
- Select and coach profiles, fostering a mindset for critical systems support.
- Collaborate with technology and business teams to minimize stability issues.
- Ensure adherence to Incident, Change, and Problem Management protocols.
- Introduce best practices and conduct regular reviews and meetings.
Mandatory Skills:
- 10+ years in production treasury application support for banks (including covering Murex application)
- Experience managing support teams across APAC, including team building and restructuring.
- Experience managing teams on 24x7 shifts.
- Proven leadership in defining processes and best practices.
- Strong background in Support Lead roles.
- L1 & L2 application technical and functional support experience.
- Knowledge of Treasury platform architecture (Murex, Calypso, Kondor).
- Proficiency in SQL, Pl/Sql, and system backups related to UNIX and Database.
- Excellent team collaboration, written and verbal communication skills.
- Effective stakeholder management.
- Flexibility for shifts and weekends.
Nice-to-Have Skills:
Expertise in other trading platforms (Calypso, Orchestrade, Finastra, FIS).
