Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Responsibilities:
Identifying customer needs and overseeing service delivery within the business context. Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. Managing finances and budgets
- Overseeing a range of functions to facilitate the delivery of ops services to the end-users.
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Providing accurate and regular reports to the management on performance of the service delivery.
- Analysing client as well as internal processes, and creating strategies for service delivery optimization
- To build and manage a team of maintenance service engineers with competency to match the expectation of the customers.
- Plan and manage the maintenance team who will attend to response within the SLA.
- Be clear of contractual obligations, contracts validity and contracts renewal with client.
- Meet and exceed Financial KPI for the service team.
Skills and Qualifications:
- Service Management
- Salesforce Service Cloud
- Salesforce Marketing Cloud
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law
