Data Verification Team Lead ( 6 months contract,$3,000 per month)
5 days a week ( Monday - Sunday) 830am – 5:30pm / 1230pm – 930pm
Location:Novena
Job Description
- Lead a team of Verification Officers to achieve results in getting the desired number of verifying data from the respondents
- Handle any complaints referred by the Verification Officer
- Verify data and amend query checks to ensure quality of data
- Handle 'refusal' cases by the Verification Officers
- Send email to respondents with incomplete data entry and updates on the daily statistics on the number of completed cases done by the Verification Officers and present the findings to the Deputy Director
- Conduct training for teammates to ensure effective execution
- Setting daily targets and goals to meet the desired deadline Communicate effectively with teammates
- and ensure everyone has a common goal to achieve team results
- Outbound call to respondent for verification of data
Requirement
- Must have relevant experience with proven record in supervisory role
- Must be able to commit till project completion
- Experience with Key Performance Indicators (KPIs)
- Experience in handling projects and meet timeline
- Must be detailed and ensure data accuracy
- Outstanding organizational and leadership skills
- Excellent customer service skills
- Experience with coaching or training
- Comfortable to work in a dynamic and fast-paced environment with tight project timelines
- Able to handle unexpected situations and provide appropriate solutions to stakeholders
- Proficient in Microsoft Office especially MS Excel (Knowledge on Pivot table & vLookup will be added advantage)
Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
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