Service Co-ordinator is responsible for the day to day handling of all the incoming local services, key point of contact for the key customers and arranging worldwide services. Part of a global team providing 24/7 service and key part of frontline team.
1/ Coordination Tasks
- Handling of all incoming service requests and spare parts sales processing
- Reviewing e-mails and prioritising responses taking into account time scales, time differences, shipment of spares, urgency, commitments to customers and outside assistance (Suppliers, Tech Support, Purchasing, Sales and Finance)
- Liaising with ships agents worldwide to arrange the attendance and shipment of parts.
- Responsible for service confirmation, quotations of worldwide services rates to customers including expenses and checking availability of spares.
- Work closely with Service Supervisor/engineers to plan the local services.
- Responsible for agreeing scope of work and charge point with customer. Ensuring the relevant purchase order is received if necessary.
- Check customer financial data and if necessary prepare a pro-forma invoice and payment in advance
- Liaising with Shipping Dept to arrange delivery of spares within given time scales, port location, local limitations etc.
- Responsible for providing feedback/outcome of service to customer and providing solutions for follow-up services.
- Arranging returns for defective and unused parts via RMA process.
- Working with Sales to organize installation projects and informing them of any retrofit opportunities.
- Working together with your team on WIP reduction
- Attending team meetings
- Passing enquires to the relevant depts. i.e. Sales, Spares and Supplier Vendor Forms
- Provide cover during staff shortages
- Prepare costing for final invoicing
2/ Admin Tasks
- Maintain Service e-mail database
- Processing service orders to ensure file is accurate and complete with all relevant documents, so it may be passed to invoicing.
- Provide KPI data
- Preparation of pro-forma invoices where Payment in Advance is required.
- Maintaining the Installation Report Drive.
- Maintaining the service jobs spreadsheet.
- Ensuring ships equipment list is kept up to date and informing Warranty Dept of any changes.
- Any other relevant task to the job
Please be aware that we require satisfactory pre-employment evidence and checks before you can commence employment with us.
