We are seeking an experienced Health Services Manager to join our team in a high-volume retail clinic setting. The successful candidate will be responsible for providing exceptional care to our patients, while managing clinic operations each day.
Operational Management and Compliance
- Oversee the daily clinic operations to ensure compliance with healthcare regulations and clinic policies.
- Develop and implement efficient workflow processes to improve patient care.
- Work with all departments of therapists to implement patient services
Staff Training and Supervision
- Train and supervise clinic staff and therapists on Company protocols and brand’s operational SOP, conduct performance evaluations, and foster a positive work environment through constructive feedback.
Patient Management
- Coordinate patient scheduling, address inquiries and concerns, implement strategies for enhancing the patient experience, and oversee accurate record maintenance.
- Educate patients on exercises and techniques to aid long-term care
- Refer patients to the most suitable department of therapists based on review of the care patients require
Hands-on Patient Service
- Provide therapeutic services to patients, adhering to corrective protocols and procedures.
- Reviewing patients’ health, medical histories and x-ray result including information on previous injuries, surgeries, general health and lifestyle
- Conduct physical examination, focusing on patients’ range of movement
Sales Performance
- Ensure monthly achievement of clinic sales targets.
Professional Conduct
- Maintain professional dress and behavior while representing the clinic, adhering to prescribed standards.
Confidentiality and Documentation
- Maintain confidentiality of clinic records and files, and adhere to guidelines for handling patient documents and materials.
Administrative Duties
- Prepare reports, claims, correspondences, and documents accurately and in a timely manner.
Additional Responsibilities
- Undertake 'on-call' duties, conduct health talks and promotions, fulfill administrative tasks, attend seminars and meetings as required, and comply with NH policies and regulations.
Flexibility in Assignments
- Perform any other duties assigned by NH that fall within the general scope of the employee's appointment.
