COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. It is part of COMO Orchard, COMO Group’s newest immersive experience building which is the most complete iteration yet of the vision that brings together COMO Group’s hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore’s 156 rooms and suites are spread over 11 floors with a rooftop pool bar that is exclusively for hotel guests. COMO guests also enjoy preferred access to some of the hottest tables in town including the first patisserie in Asia from renowned pastry chef Cedric Grolet, the Michelin-starred Korean steakhouse COTE and COMO Cuisine. The building also features a multi-label fashion retail space curated by Club 21 and a new flagship urban wellness space by COMO Shambhala. The result is an inspiring gathering place for innovators and creatives with a passion for the COMO-curated life.
Job Summary
Responsible for all areas of housekeeping and ensure that Housekeeping employees are producing high quality standards of service.
Tasks/Responsibilities:
- Plan and organise team members’ work to ensure it is completed in a timely manner.
- Prioritise daily work based on operational needs.
- Assist with opening assignments for morning and turndown service and public areas.
- Maintain accurate records in Linen Inventory, Guest room supplies, cleaning supplies, Lost and Found, maintenance requests etc.
- Ensure all other public areas of the hotel are clean and assist with room cleaning when necessary. Conduct regular checks.
- Implement and follow standards and procedures as per the COMO and Leading Quality Assurance requirements in room and public areas.
- Ensure housekeeping pantry is stocked and organised per standards.
- Supervise and assist with the Turndown service of hotel.
- Handle all complaints relating to Housekeeping in a professional and courteous manner, forward any comments to the Executive Housekeeper or Duty Manager.
- Delegate maintenance tasks and conduct inspections to ensure that defective items are repaired before guest check in.
- Handle all enquiries relating to Housekeeping efficiently and promptly deal with all requests.
- Liaise with all departments on any special requirements by guests.
- Monitor and ensure all team members are trained and equipped to perform their tasks.
- Conduct all new hire and re-training when needed.
- Organise, supervise and assist with the cleaning of hotel and other housekeeping areas.
- Relate daily to your superior any problems or issues that occur, maintain open communication with Executive Housekeeper to ensure department is run at optimum levels and standards.
- Maintain and update logbook at the end of each shift.
- Maintain daily/weekly and monthly reports as needed.
- Conduct random checks with inspection sheet to ensure room attendants are consistently monitored.
