Responsibilites:
- Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
- Provide courteous and efficient service to all hotel guests.
- Ensure that all telephone calls are handled promptly.
- Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
- Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
- Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
- Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
- Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
Requirements:
- A minimum Diploma qualification in any field.
- Relevant work experience will be duly considered.
- Willing to work rotating shifts.
- Positive attitude with an outgoing personality and good communications skills.
- Preferred experience in the hospitality industry along with familiarity of the Opera system.
