Job Title: System Analyst
Project: Multiple
Key Skills: Right attitude, Versatile, Resourceful , Independent Worker, Good Communication
Job Objectives
Application Development & Support – Application Development
Application Development is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products.
The Application Development focus specializes in planning, designing, and developing software systems (e.g., middleware, legacy, mainframe) and applications. Developers design, code, test, debug, and document program requirements, working with architects, product managers, and end-users in the development and enhancement of applications.
Key Responsibilities
To support multiple ongoing and upcoming large projects
To support the team’s suite of applications including
- Enterprise contact centre systems (IVR, CTI, Chat, customized modules)
- Outbound dialling systems
- Email and SMS notification
- IBM MQ, Tomcat and JBoss
Key Requirements
· Academically qualified in IT related domain – Computer Science/Info Communications/System Analysis/similar
· Sound knowledge of UC applications design/development/testing and support area
· Managed and/or developed applications that leverage Avaya’s appliances for use by Contact Centre
· Relevant experience more than 6 years
At least 10 years of hands-on implementation and application support experience in Avaya Experience Portal, Avaya Proactive Outreach Manager.
Knowledge on Tetherfi Products will be added advantage
Experience in working with the following technical platforms / programming languages - Linux, Shell Scripting, SQL Server
Implementation experience in Avaya Contact Centre Products is a MUST.
Independent, proactive and self-starter with excellent interpersonal and communication skills.
Strong analytical and good problem-solving skills.
Ability to work in a fast-paced and team-oriented environment.
Must be a team player
