Location: Bras Basah (walkable distance from Dhoby Ghaut/ Bencoolen MRT)
Work hours: Monday to Friday, 9am to 6pm
Responsibilities:
Process support:
- Read, understand and analyze HR process as per the business rules as a subject matter expert.
- Execute the process accurately and timely as a hands on processor.
- Master the given process and help the team members to overcome process related queries
- Escalate issues and seek advice when faced with complex issues/problems.
- Creates a logical plan, realistic estimates and schedule for an activity or project segment.
- Train the team members on process updates.
- Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
- Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
- Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
- Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
- Participates in various internal initiatives related to Process.
- Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
Team support:
- Plan proper allocation of work.
- Support Team lead / Manager with Daily stats / reporting and MOS.
- Enrich team members with a clear sense of direction and understanding of each others' responsibilities.
- To be available on the floor through the day to resolve process related issues.
- Participate in Team building activities.
- Create effective QC and Audit mechanism within process to ensure delivery on SLA’s.
Requirements:
- Diploma/Degree holder
- At least 3 years of professional experience in HRSSC or HR Operations
- Mandarin speaking to liaise with Chinese counterparts
Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.
We regret to inform that only shortlisted candidates will be notified.
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