Job Description & Requirements
Provide support and assistance to the Front Office Manager in managing front office operations from maintaining cash control to delivery of guests service standards on a daily basis.
- Attend to guests’ enquiries, requests, complaints and compliments;
- Supervise reception staff to ensure optimum occupancy and average room rate for maximizing revenue;
- Monitor Front Office staff to ensure guests receive warm attention and personal recognition at all times;
- Ensure front line staff display high degree of professionalism, integrity and well-groomed at all times when on duty;
- Ensure good service delivery and quality services to our guests;
- Record the details of events in Duty Manager Log Book and to take necessary actions;
- Make improvements to the overall operations with an emphasis to increase guest satisfaction, revenues as well as reducing costs;
- Monitor departmental costs to ensure performance against budget;
- Ensure proper staff training and standard operating procedures are in place;
- Communicate and coordinate with other operating department to ensure smooth delivery of a suite of services to our guests;
- Respond efficiently to any hotel emergency or safety situation, as well as ensure the proper control and instructions of emergency procedures are adhered to;
