- Organise and managed work schedules for frontline promoters/retail staff, ensuring optimal coverage and operation efficiency.
- Supervised all aspects of the outlet operations to maintain seamless retail environment.
- Coordinate with Human Resource department in calculation of the promoters’ timesheet.
- Worked closely with the Human Resource department to oversee and manage the well-being and performance of promoters/retail staff.
- Collaborate with Huan Resource department in assessing the suitability of new promoter/retail staff hires.
- Design and execute training programs for new promoter/retail staff to provide customer service excellence and efficient shop operations.
- Compiled and submit monthly sales report to higher management.
- Developed and proposed strategic plans to increase sales targets.
- Propose and develop department’s financial budget.
- Coordinated with the warehouse to ensure timely delivery of inventory to respective outlets.
- Other ad-hoc duties
