Job Description & Requirements
1. Human Resources Assistance
· Create good working environment and develop subordinates by identifying areas that needs training and action to support it.
· Orientate and train employees so as to ensure that each individual has a complete understanding of the company’s policies by using the operations training manual.
· Manage an efficient team of service staff by taking an active interest in their welfare and development.
2. Operational Assistance
· Ensure daily opening and closing duties in the outlet are properly executed.
· Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method.
· Maintain high level of customer service as per QSC standards.
· Ensure overall store image is maintained and the brand is well represented at all times.
· Monitor opening and closing duties of the outlet.
· Communicate daily and act as liaison between operations staff and management.
· Ensure that POS system is operational and accurate at all times.
· Provide co-ordination and services for both kitchen and service.
· Report on time, in proper uniform and grooming.
· Provide suggestion or develop new SOP to improve on operation.
· Execute any other duties as requested by immediate superiors.
3. Financial Assistance
· Achieve Business KPIs set by management.
· Monitor food and stocks wastage in the outlet.
· Managing of daily sales transactions.
· Monitor handling of discount, petty cash and tips in the outlet is adhere to company’s cash handling policy and guidelines.
· Verify & process daily and monthly payroll.
4. Administration Assistance
· Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations.
· Maintain an attractive and an orderly appearance in the outlet.
· Prepare the daily sales report.
· Monitor proper ordering, receiving, storage procedures are being followed.
5. Promotion Assistance
· Motivate, guide and train the staff in up-selling the food and beverage items.
· Attend to guest requests and attend to guest complaints as required.
· Ensure that all staff are properly informed on the promotions and information.
