Job Description
The core mission of Singapore Airlines (SIA) Digital Innovation Lab (DIL), also known as KrisLab, is to drive the digital innovation strategies and initiatives, enabling SIA Group to be the leading digital airline. DIL is focused on building an innovation culture across SIA Group, solving business units’ challenges and building ideas to implementation.
SIA digital innovation is focused on delivering business impact at speed through partnerships with Business Units (BUs) and global innovation communities and innovators. A strong, execution-focused team that drives innovation from an idea through prototype development, Proof of Concepts (POC) to validate business case and technology feasibility and to launch an idea to the market is critical.
Your role as a Senior / Digital Innovation Technologist is to drive the development of digital ideas submitted by SIA Group staff and through the BUs through DIL innovation programs to deliver impactful business outcomes and support the building of an innovation culture in SIA Group. The role includes the following:
1. Digital Innovation / Technology Development and Support
- Managing the ideation and prototyping process for digital ideas submitted by SIA Group staff and BUs, employing the build-measure-learn concept:
o Manage the ideas pipeline, evaluate, groom, and validate ideas submitted
o Validate ideas/prototypes through various means such as interviews, user testing
o Partner with SIA Group staff and/or BUs to drive the articulation of impactful problem statements and design low-fidelity prototypes or wireframes for validation
o Evaluate, engage and supervise the internal development resources, start-ups and/or technology partners to build high-fidelity prototypes
o Prepare and assist staff with pitches to senior executives/management and key stakeholder
o Perform overall project management for qualified ideas from prototyping through the MVP stages
- Design, set up and institutionalise the technology development standards, practices and processes for ideation, prototype and POC solutioning, put in place and manage the requisite digital toolboxes and sandboxes (hardware/software) in KrisLab to support such developmental and solutioning efforts
2. Partnership Engagement to drive technology development
- Facilitate discovery of new and emerging technologies, articulate relevance and contextualise use cases to BUs
- Coordinate with external open innovation communities and partners (e.g. Institutes of Higher Learning (IHL) research institutions, incubators and accelerators, VCs, etc.)
3. Business Engagement to drive corporate innovation and intrapreneurship
- Develop strong relationships with BUs and IT to establish deeper understanding and better articulation of business opportunities, customers’ and business pain points, immediate and longer-term business pain points and challenges
Required Skills
· A degree in a technology related discipline, preferably with good project management experiences applying Agile, Design Thinking, and Lean Start-up methodologies
· Results-focused, execution-oriented, proven track record in executing projects
· Practical development experiences with programming in languages, e.g. JavaScript, Python and their related frameworks
· Fast and independent learner, proactive and willing to pick up new technical skillsets
· Good grasp of technologies (e.g. Augmented/Virtual/Mixed Reality, Internet-of-Things, 5G, Artificial Intelligence, Analytics, Blockchain, Metaverse) and their use cases
· Possess exceptional EQ and AQ, creative and passionate to see ideas become reality, strong facilitation, negotiation and influencing skills
· Possess ability to engage and communicate ideas and concepts simply and effectively across levels of the organisation
· Experiences working in start-ups, incubators and/or accelerators and/or aviation and travel industry will be advantageous
· Preferably with 2-5 years of related working experience
· Professional Scrum Master certification
