- Read, understand, and analyze HR processes in accordance with business rules as a subject matter expert.
- Execute the processes accurately and in a timely manner as a hands-on processor.
- Master the assigned processes and assist team members in resolving process-related queries.
- Escalate issues and seek advice when faced with complex problems.
Develop a logical plan, realistic estimates, and schedule for activities or project segments. - Train team members on process updates.
- Ensure that process controls are in place; maintain, validate, and update process documentation as necessary to ensure compliance with documentation requirements.
- Conduct "Root Cause Analysis" on encountered issues and propose appropriate corrective actions for current remediation and future control.
- Propose process improvement ideas that can reduce time, improve accuracy, or enhance controls.
- Participate in Knowledge Transfer sessions for any process/client and acquire in-depth knowledge of the process as a subject matter expert.
- Engage in various internal initiatives related to process improvement.
- Possess a clear understanding of the existing metrics in the process, how they are measured, and improve the measurement system to make it more effective and transparent.
- Strategize and implement an efficient work allocation plan to optimize productivity.
Provide valuable support to the Team Lead/Manager by delivering accurate daily statistics, reports, and MOS assistance. - Cultivate a cohesive team environment by promoting a shared sense of direction and a comprehensive understanding of individual responsibilities.
- Be readily available on the work floor, proactively resolving any process-related issues that may arise.
Actively engage in team-building initiatives to foster collaboration and enhance team dynamics. - Establish a rigorous QC and Audit mechanism within the process to guarantee timely delivery in accordance with SLAs.
Job Requirements:
- Diploma or degree holder with at least 3 years of professional experience in HRSSC or HR Operations
- Demonstrated willingness to continuously learn and adapt to changes.
Location : Town
Interested applicants please send your resume to [email protected]
We regret that only short-listed candidates will be notified.
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