· Responsible for providing excellent service standards at all times, and to ensure courteous and efficient food and beverage services to the customers. This includes but is not limited to the following:
- Be proactive and vigilant in service.
- Interact with customers in a pleasant and calm manner.
- Handle table reservations.
- Greet all customers by name warmly, with an appropriate greeting.
- Direct customers to table.
- Keep updated on current menu (e.g. specialties, menu deviations, to be aware if kitchens staff are running out of items, etc.)
- To take orders – Present menu, suggest and recommend items appropriately, assist in drink selection, inform customers about food preparation details, communicate specific customer needs to chefs.
- Properly open and pour wine at table-side.
- Maintain proper dining experience – Delivery items promptly, fulfill customer needs, clear tables, refill glasses, offer desserts and drinks, bid a fond farewell to customers, etc.
- To attend and respond to the customers’ needs promptly and professionally.
- To present bills to the customers, collect payment and give to the cashier, return change or credit card to the customers.
· To comply with grooming and appearance standards at all times.
- Adhere to grooming standards consistently.
- Always wear a smile.
- Maintain positive body posture (e.g. do not slouch).
· To prepare the F&B outlet for daily operations. This includes but is not limited to the following:
- Prepare table, lay out napkins and utensils.
- Ensure condiments are refilled.
- Perform all other preparation tasks.
- To perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning glasses, furniture & fittings and laying of tables etc.
· Any other appropriate duties and responsibilities as assigned.
