As a sales/account manager for an airport transfer and limousine company, your scope of work would typically include the following responsibilities:
1. Sales and Business Development:
- Identifying and targeting potential clients and markets for airport transfer and limousine services.
- Developing and implementing sales strategies to increase revenue and market share.
- Building and maintaining relationships with clients, travel agencies, hotels, and other relevant stakeholders.
- Conducting market research and competitor analysis to identify market trends and opportunities.
- Collaborating with the marketing team to develop promotional materials and campaigns.
2. Account Management:
- Managing and nurturing existing client accounts, ensuring high customer satisfaction.
- Proactively addressing client needs and concerns, resolving any issues that may arise.
- Upselling and cross-selling additional services to existing clients.
- Monitoring client performance and identifying areas for improvement.
- Providing regular reports and updates to management on account activities and performance.
3. Contract Negotiation and Management:
- Negotiating and finalizing contracts and agreements with clients.
- Ensuring compliance with contract terms and conditions.
- Renewing contracts and negotiating pricing and terms for contract extensions.
- Managing any changes or amendments to existing contracts.
4. Operational Coordination:
- Collaborating with the operations team to ensure smooth execution of airport transfer and limousine services.
- Coordinating with drivers, dispatchers, and other relevant staff to ensure timely and efficient service delivery.
- Addressing any operational issues or challenges that may affect client satisfaction.
- Monitoring service quality and implementing improvements as necessary.
5. Reporting and Analysis:
- Tracking and analyzing sales performance, market trends, and client feedback.
- Preparing regular reports and presentations on sales activities, achievements, and challenges.
- Identifying opportunities for growth and improvement based on data analysis.
- Providing recommendations to management for strategic decision-making.
Overall, your role as a sales/account manager would involve driving sales growth, building and maintaining strong relationships with clients, and ensuring the smooth operation of airport transfer and limousine services.
