Job Description:
- Answering telephone inquiries and assisting clients.
- Installing and testing products, equipment, and machinery and providing instructions to customers on the proper usage of their product.
- Using diagnostic tools to identify issues and evaluating the available information.
- Fixing defective or broken products or ordering the necessary parts to replace faulty or worn-out parts.
- Servicing of commercial washer and dryer
- Promoting the company's services
- Maintaining your technical and mechanical skills.
Requirements:
- An associate's degree or technical certification in the industry.
- The ability to work independently.
- Managing overtime on service calls with patience and not rushing the job.
- Excellent customer service and communication skills.
- The ability to diagnose and solve problems based on customers' non-technical descriptions.
- Strong working knowledge of equipment and tools used in the industry.
Francis Ong Guo Jun
EA Lic: 22C1279 / R23117963
