The purpose of this role is to lead the relationship and service delivery for partners and customers, delivering an accurate demand signal and managing the execution of this signal to agreed service metrics from order capture to delivery. The role will also drive the execution of strategy, productivity and other efficiency opportunities for Singapore.
The role initially will focus on the APAC region while also managing a team of Customer Service representatives and 16 markets.
Responsibilities:
- Provide leadership and drive the establishment of effective Sales and Operational Planning (S&OP) processes with key customers to proactively manage the combined Supply Chain
- Lead order fulfillment processes including appropriate and effective processes for order capture, order processing (including credit considerations), delivery and shipment execution, complaints management and product life-cycle activities including New Products
- Collaborate with Supply Chain teams and cross functionally to develop mechanisms that will improve service delivery, efficiency and effectiveness, including but not limited to backordering management process, allocations process and PSD alignment
- Drive the delivery of a comprehensive suite of KPI’s to monitor performance and ensure targets are achieved
- Establish and manage customer relationships ensuring appropriate service level agreements aligned with strategy. Plan and develop customer-focused programs ensuring processes are in place for issue resolution
- Lead the development of effective Demand Management Strategies to optimize PGCS Resource efficiency while ensuring customer demands are met. Focus on service differentiation based on understanding of the customer environment, including customer influences, decision-makers and business challenges
- Drive productivity in customer management processes by identifying and removing non-added value steps and identifying and implementing service improvement initiatives
- Develop, lead and motivate the APAC customer teams. Develop strength within the group through coaching and training to ensure strategic and operational targets are met. Input to organization structure evolution to balance business and career development needs for immediate team and department and to drive increasing organizational health
- Participate in development and implementation of new customer services processes and improvements
- Adherence to all PepsiCo Health & Safety requirements is a requirement of this role
- Meet all internal & external compliance responsibilities including Purchasing Policy requirements, GCS, SOX & AIBI
- Any other ad hoc duties and projects as assigned
Qualifications:
- Bachelor’s Degree in Business, Supply Chain, Finance or equivalent
- Minimum 7 years of experience in a large multi-site complex business demonstrating excellent process leadership, stakeholder engagement, people management and customer relationship skills
- Previous experience in a supervisory capacity
- Strong record of executing major change initiatives and successful project delivery including budget, timeline and stakeholder management
- Strong business acumen with an ability to drive and make good business decisions that are typically complex and broad in nature
- SAP SD module
- Strong Computer literacy, particularly in MS Office
- Excellent communication and interpersonal skills with an ability to manage across a matrix organisation and interact with senior stakeholders
- Strong aptitude and interest in people leadership but also able to influence and align teams in a matrix and virtual environment
- Have analytical skills, complimented by strong and soft relationship management skills
We regret that only shortlisted candidate will be notified.
