- The candidate will be responsible to support the global Voice infrastructure, including Incident, Problem, and Change Management;
- Voice Services include:
- Trading telephony (IPC Trading Telephony);
- Intercom (SpeakerBus);
- Standard telephony (Cisco IP Telephony 12.x);
- The successful candidate should be able to identify specific improvements within Network Services standards or processes and work with other ENS teams to take action on;
- Successfully receive technical escalations and independently provide solutions to resolve high impacting network incidents. Expertly conduct root-cause analysis for major problems and drive the troubleshooting to resolution;
- Point of escalations for offshore Level1 and Level2 for incident management;
- Communicate with business units during projects and incidents (Severity 1 and 2 bridges);
- Operational acceptance of new deployments and create technical documentation for as built environment
- Hands-on experience with Voice Technologies;
- Voice Network Skills:
- IPC Unigy Trading Telephony
- Speakerbus;
- Cisco IPT (Release 12.x);
- Avaya System and Session Manager;
- Strong knowledge and experience with VoIP technologies (H.323 & SIP)
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