- Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.
- Installation, re based desktops, notebooks, printers, scanners hardware components. Examples of such components are hard disk drive, CD-ROM drive, DVD-ROM drive, CD/DVD writer, multimedia kit, random access memory, processors etc.
- Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express
- Installation of customer’s access and in-house applications.
- Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.
- Printer Maintenance
- Provide Offsite Standby support for emergency incidents / cases after office hours on a rotational basis amongst the team personnel.
- Duty event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.
- Good to have at least a Professional Certificate/NiTec /Diploma/ Bachelor’s Degree level in Computer Science/ Information Technology or equivalent.
- Good to have min 1-3 years’ experience in Desktop Support
- Able to work in a banking environment and open for shift work in case required.
- Proficient in Microsoft Office applications (emails, Excel)
- SCCM (familiar with packaging) & have printer troubleshooting experience.
- Good to have EUC Support, IT helpdesk /IT support experience desirable.
