As Key Account Lead (Zalora), you will drive operational excellence and seamless customer experience on digital marketplace platform while consistently maintaining the H&M brand. The role will work collaboratively and cross-functionally to drive and transform the customer experience while maximizing financial returns. You work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues.
Key responsibilities
- Execute on the activity plans for the brand on external marketplace. Gain familiarity with the commercial agenda of our partners, maximize selling peaks, drive strong customer awareness and conversion through executing all campaigns, commercial activities and promotional events in the most optimized manner.
- Build and maintain brand health on the platform in terms of accurate & relevant catalogue, content, callouts, assortment and offer.
- Explore and implement best practices for marketplace inventory fulfillment; identify areas for improvement that can lead to cost savings, greater efficiencies and profitability.
- Make sure that all assets (creatives) utilized across marketplace platforms align with global guidelines
- Secure strong collaboration between external partners and develop strong internal relationships across functional areas such as merchandising, media, business tech and logistics to make sure day-to-day operations run seamless on the marketplace platform and help the brand optimize traffic, customer growth and revenue.
