Job Description
APAC Application Consultant (Molecular Lab), Application & Consulting, Lab and C-Suite Value Stream, Roche Diagnostics Asia Pacific
Role Purpose:
As the Senior Application Consultant for Sequencing Lab systems, you will be responsible for:
- Supporting the Molecular Lab business team as well as a network of affiliate application teams through the Asia Pacific network.
- Technical customer support and service for the Sequencing Lab portfolio.
- Establish and retain customer loyalty by answering inquiries about experimental design, the scientific characteristics of our products and by providing advice/ troubleshooting on improving applications results for Next-Generation Sequencing (NGS).
- Proactively utilize information and internal resources to aid in the resolution of technical issues.
- Synthesize response to inquiries based on research, literature and laboratory experimentation.
- Troubleshoot issues related to users’ technical skills, biochemistry/assay design, experimental design, software and instruments.
- Interpret affiliates’ needs and identify proper issue escalation pathways.
- Align and develop application training plans with stakeholders in Global and APAC affiliates.
In this role, you will:
- Provide expertise knowledge of the products and application to provide a consultative scientific support including assist in product selection, experimental design and workflow optimization.
- Take ownership and drive improvement of technical support for pre- and post-sales including troubleshooting and simple data analysis on Roche products for affiliates and customers.
- Gather and deliver strategic and competitive feedback, communicating use cases to Global and Regional stakeholders.
- Coordinate and/or perform application training and demonstrations.
- Report to the Application Consulting Team Manager, Lab & C-Suite Value Stream.
Who you are:
- Experience in sequencing laboratory discipline is required including sample preparation, workflow and target capture.
- Experience in teamwork and project management in matrix organization, preferably a regional structure.
- A great team player with willingness for overseas travel up to 30% of the time.
- Familiarity with the technological trends and their relevance to the healthcare industry
Qualification and Experience:
- Experience in Sequencing Lab is preferred.
- Ph.D or equivalent experience preferred; Bachelor’s or Master’s Degree with at least 5 years lab experience in biochemistry, molecular biopsy, genetic biotechnology or appropriate biological or biomedical science field.
- Pactical application experience in providing applications trainings and support in experimental design, troubleshooting and NGS wet lab experience (library prep, PCR and target enrichment).
- Familiar with bioinformatics software, methodologies and NGS application in oncology.
- Solid commercial acumen which can be demonstrated by previous success in bringing the benefits of sales, marketing or operational experience to solve business issues or capitalize on market opportunities.
- Clear vision of and commitment to providing outstanding customer service.
- Excellent organization, analytical and systematic troubleshooting skills.
- Ability to work independently and as part of a team towards corporate goals.
- Good aptitude for working with diverse cultural groups
- Excellent written and verbal communication skills. Outstanding presentation and training skills.
