Location: Changi South (transport pick up at Bedok/ Tanah Merah)
Working hours: 8.30am - 6pm
Job Scope
- Care for cargo - Check Station Metrics Widget; Check LCM (Life Cycle Monitor) – ensure On-time performance against customer promise.
- Accepts all booking orders (from customer or overseas office) and processes them for handover to Operations.
- Acts as key contact for allocated customers – Own the customer, quality, gross profit.
- Stays informed on shipment and exception status for allocated customers.
- Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
- Handles customer enquiries.
- Participates in joint Sales visits if necessary.
- Offer innovative solutions through upselling
- Passes on leads to Sales.
- Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete, where applicable.
- Collaborates closely with Export Operations, Freight planning team and other departments for smooth handling of shipments and continuous updates.
- Other ad hoc duties assigned
Job Requirements
- Diploma/ Degree in related fields with at least 1-2 years of relevant experience
- Experience in freight forwarding/ logistics industry is highly preferred
Interested applicants please send your resumes to [email protected]
Jessica Nguyen Huynh Thanh Truc
Recruiter (R23113787)
EA License No. 99C4599