Description
- Manage a team of 30 specialists/workers, overseeing daily service operations and ensuring strict adherence to safety protocols and standard operating procedures
- Ensuring the team achieves set targets which includes but is not limited to SOS (State of Service), staff retention, quality checks (SQC), leads, and CVC (Customer Voice Counts)
- Ensuring prompt and timely service at customers’ premises
- Handling customer complaints and providing effective solutions to resolve the issue.
- Ensure discipline, counseling and coaching to drainage specialists
- Conduct on-the-job training for new team members
- Assisting OM /OE in ensuring service excellence and quality
- Carry out any other duties assigned by the OM
Requirements
- GCE “O” Level and above or equivalent and/ or relevant working experience
- Comfortable working in Plumbing / Sanitary related environment or job
- Possess strong leadership capabilities in managing a team of approximately 30 Drainage specialists
- Possess minimum Class 3 license or Class 4 license
- Service-oriented
- Computer literate, knowledge in usage of Microsoft Office and mobile phone applications is a must
Other Info
- Work place: Macpherson - Nearest MRT Tai Seng (Bus Number to reach : 8, 62, 90, 151)
- Mon to Fri: 7am to 4pm / Every Sat : 7am to 1pm (Sometime may start earlier like 4am)
Benefits
- Training provided
- Yearly performance review
- We provide 16 days of annual leave, AWS, medical and dental benefits, along with insurance coverage to our employees
