- Works with Assistant Manager, Housekeeping in the preparation and management of the annual departmental operating budget.
- Monitor budget and control expenses with a focus on increasing productivity.
- Responsible for Housekeeping inventory, managing cost and usage.
- Assist with third party vendor induction and support in managing the performance of third party vendors
- Supervise the implementation of housekeeping standards and procedures in relation to:
o Bedroom service
o Bathroom service
o Valet service
o Cleaning service
o Linen maintenance
- Recommended changes to these standards and training needs on an ongoing basis
- Solve employee grievances
- Ensure consistency within the department
- Works with Superior and Human Resources on manpower planning and management needs
- Open and close the shift and ensure effective shift hand over
- Distribution and collection of keys
- Management of all incoming and outgoing calls
Guest Experience:
- Maintain a current and thorough knowledge of all housekeeping systems
- Perform Room allocations
- Perform Room inspections
- Prioritise arrival rooms
- Liaise with Front Office for guest and hotel requirements
- Ensure guest valet is processed and delivered in a timely manner
- Co-ordinate special projects (example: site rooms, vermin control, window and carpet cleaning, room inventories)
- Manage all special requests made by guests
- Management of lost property for the hotel
- Ensure you have complete knowledge of room types, layouts and facilities
Responsible Business:
- Manage storage areas
- Maintain adequate stock levels
- Complete stock takes as required
- Maintain stock levels
- Conducts shift briefings to ensure hotel activities and operational requirements are known
