Key Responsibilities:
- Deliver hands-on technical support at Levels 2 and 3, actively resolving complex issues and ensuring a swift resolution to minimize downtime
- Serve as a go-to resource for the team, providing expert assistance in troubleshooting and decision-making for escalated technical challenges
- Stay informed about technological advancements and evaluate their applicability to the organization
- Engage with vendors and external technical resources to facilitate swift issues resolution and keep abreast of product updates and enhancement
- Lead incident response efforts, conducting thorough analyses of security incidents and devising preventative strategies for future occurrences
- Conduct regular security audits, assess compliance with industry standards and regulations, and implement necessary improvements maintain a secure environment
- Stay current with emerging threats and vulnerabilities, conducts vulnerability assessments, and implement effective mitigation strategies
- Collaborate with cross-functional teams to understand business needs and ensure technical solutions align with organizational goals
- Establish and maintain effective communication channels with stakeholders
- Ability to plan, execute, and delivery technical projects, ensuring they meet quality standards and deadline
- Collaborate with stakeholders to define project scope, goals, and deliverables
Qualifications & Skills:
- Bachelor’s degree in Informative Technology or Computer Engineering
- At least 5 years of hands-on experience in Technology
- Minimum have MSCE & CCNA or relevant System and Networking certifications
- Security+, CISSP, CISA, or relevant security certifications and highly preferred
- In-depth knowledge of Microsoft Windows and Linux OS for Server and Client
- In-depth knowledge of Applications like Web Server (IIS, Apache, etc) and Database (MySQL, MS SQL, Oracle DB, etc)
- In-depth knowledge of Networking, Firewalls, and Cybersecurity
- Familiar with security standards and frameworks such as NIST, ISO27001, CIS Benchmark, and OWASP
- Problem-solving and decision-making skills and ability to thrive in a fast-paced and dynamic environment
- Good documentation, especially in Risk Assessment, FAT, SAT, Checklist and Method of Statement
