This is a contract role until 31 Dec 2024.
We are looking for Partner Operations Manager to join the Global Partnerships team. This position is for a professional who puts our creators at the core of everything we do to develop relationships with existing, new creators and new strategic partnerships using their excellent operational skills. Success in this position requires strong operational skills in a dynamic, team-focused environment delivering against tight deadlines. You will work closely with cross-functional team internally and external partners to advocate for creator and community needs.
Responsibilities
- Utilize various internal tools to help onboard creators and troubleshooting on an ongoing basis.
- Process contract changes on a regular basis and where needed
- Work closely with Strategic Partner Managers to drive operational improvements for the region and lead various other ad-hoc initiatives to support the business as needed.
- Adapt quickly to product changes and limitations, new features, and communicate these strategically to stakeholders
- Work closely with stakeholders to understand their needs/challenges and develop business case to actionable items for process improvement and business strategy
- Work cross-functionally with a variety of teams to advocate for partner needs
- Advocate for creators and the gaming community through different issues and new features
- Help to build gaming community in various countries through community management and efficient communications
Minimum Qualifications
- BA/BS Degree or higher
- 2+ years of experience in business operations within the gaming operations industry.
- Advanced skill in MS Excel and PowerPoint.
- Exceptional communication and presentation skills, and the ability to clarify and summarize complex issues
- Ability to work effectively and cross-functionally with all levels of management, both internally and externally
- Self-starter, agile, intellectually curious and creative individual comfortable operating in a fast-paced, ever-changing environment
- Strong operational prowess with experience in community management and process improvement
- Have a good understanding of the gaming industry and passion and love for games
- Fluency in English and Vietnamese, Tagalog, or Thai speakers is required to support in-market creators who speak the same language/s.
UEN: 199700895N
