As the Cafe Manager at PAZZION Cafe, you will play a pivotal role in ensuring the smooth daily operations of our cafe. You will be responsible for overseeing the cafe staff, managing inventory, upholding our high standards of customer service, and contributing to the overall success of our cafe.
Job Responsibilities
Team Leadership:
· Recruit, train, and supervise cafe staff, including baristas and kitchen staff.
· Set performance expectations and provide ongoing coaching and feedback.
· Foster a positive work environment that encourages teamwork, enthusiasm, and excellent customer service.
Operational Management:
· Ensure the cafe is well-maintained, clean, and organized at all times.
· Manage inventory, including ordering supplies and monitoring stock levels.
· Oversee the preparation and presentation of food and beverages, ensuring quality and consistency.
· Planning of monthly roster for the team, taking into account peak hours and customer traffic.
Customer Service:
· Lead by example in delivering exceptional customer service.
· Handle customer inquiries, complaints, and feedback in a professional and timely manner.
· Implement strategies to enhance the overall customer experience.
Financial Management:
· Monitor daily sales and expenses to achieve budgetary goals.
· Implement cost-control measures to maximize profitability.
· Assist in pricing strategies and menu development.
Compliance and Safety:
· Ensure compliance with all health and safety regulations.
· Maintain cleanliness and hygiene standards in accordance with food safety guidelines.
· Stay updated on relevant industry regulations and best practices.
Job Requirements
· Minimum 3 years of relevant experience as a café manager
· Able to work under pressure in a fast pace environment
· Passion for good food and beverage
· Commitment to excellent customer service
· Excellent interpersonal skills with the ability to manage and motivate a team
· Candidates with barista skills will be an added advantage
