Job Responsibilities:
Operations & Customer Service
Perform frontline counter transactions to meet customers’ currency exchange needs with utmost accuracy and efficiency.
Cross-selling of Bank’s and Business Partners’ services and products, e.g. SIM card, Travel Card, referrals for KrisFlyers, and Cross Borders.
Attend to customers proactively while upholding service excellence and maintaining awareness of customer feedback, to escalate when necessary.
Assist with other administrative duties assigned by a team leader.
Risk Management
Escalate risk issues on a timely basis.
Exercise vigilance when performing duties and highlight unusual and suspicious transactions.
Risk and control issues are resolved on a timely basis.
Job Requirements:
- Candidate must possess at least GCE ‘N’ level
- A pleasant personality and enjoys engaging customer
- Driven, self-motivated, and a good team player
- Good interpersonal and communication skills
- Applications must be willing to work in Changi Airport and able to work 3 rotating shifts
