Advance Helpdesk Support Specialist | $ 3500 (12 hour shift)
• Perform log & route [to Tier 2 or Resolver Team(s)]
• Server and network monitoring
• SOC monitoring
• Perform 1st level troubleshooting on EUC/Server/Network
• Basic POS troubleshooting
• Application troubleshooting
• Event monitoring
• Respond to the incoming enquiries/incident/request (Call, Email, Webchat, EUP, IVR
handling)
• Record and manage all issues in Service Management System
• Broadcast notification
• Zscaler L1 troubleshooting and request fulfilment.
• Password reset and unlock.
• Provide timely status update on issues escalated and to close tickets within service level
agreement.
• Ensure daily tasks are executed according to SOP (Standard Operation Procedure)
Skills & Experience:
• O365
• MS Windows
• Basic Desktop Troubleshooting & Resolution
• Basic Network Troubleshooting & Resolution
• BMC Remedy / ServiceNow
• Cloud Telephony system
• Good communication skill
• Good customer service skill
• Knowledge of service quality skill
• Knowledge of service level management
• Preferably at least 1 year IT support experience preferably in the IT service desk
• environment.
• Candidates who do not meet the experience required will still be considered if
• they can demonstrate proficient technical skills.
• University degree with good result in English
• Willing to perform 12-hour Shift Work or Office Hours
Interested candidates, please send your CVs on [email protected]
Regret to inform that only shortlisted candidates will be notified.
CEI: R1988671
EA License: 14C7275
