Job Responsibilities:
- In charge of overseeing the coordination of tasks related to Pre-Delivery Inspections (PDI)
- Maintain proper organisation of all PDI documentation, including Job cards, Invoices, warranty claims, creation of purchase orders, and Good Return Notes (GRNs)
- Assign and supervise PDI work carried out by mechanics/technicians in the workshop
- Collaborate with external contractors to ensure necessary PDI work is completed
- Conduct thorough quality checks on PDI work conducted by technicians and contractors
- Ensure that new or pre-owned car finishes meet the highest standards of quality, meeting customer expectations and ensuring customer satisfaction is achieved upon delivery of the car to the customer
- Offer administrative and technical assistance to sales staff during the delivery process
- Address any outstanding PDI work that may be required after delivery
- Deliver exceptional customer service by promptly and professionally handling inquiries and resolving issues for clients
- Assist when required with the day-to-day operations, including scheduling and coordinating motor vehicle maintenance and repairs
- Maintain a clean and organised work environment, ensuring compliance with safety and maintenance standards
- Ensure timely and accurate completion of administrative tasks, such as data entry, filing, and record-keeping
- Collaborate with team members to achieve operational goals and targets
Job Requirements:
- Minimum Nitec in Automotive Technology or its equivalent
- Proven experience in customer service and operations, preferably in the automotive industry
- Strong time management skills, with the ability to prioritise tasks and meet deadlines
- Excellent teamwork and communication skills, with the ability to work effectively with colleagues and clients
- Knowledge of motor vehicle maintenance and repair procedures
- Working knowledge of vehicle diagnostic systems and methods
- Ability to handle various tools and equipment
- Ability to adapt to a fast-paced and dynamic work environment
- Singapore Class 3 Driving Licence
