About the role – Customer Success Associate
Be part of an evolving team of customer-centric folks whose responsibilities include hospitality service support and other service-related hospitalities to the firm’s clients. In the Customer Success team, you ensure that the Customer achieves “Success” – and in this way, all of us do, too.
The Customer Success Associate shall:
· Be the point of contact for all non-retail communications with customers;
· Serve and receive all essential information about customers’ transactions;
· Consult with the Operations and Frontliner teams to serve client needs;
· Regularly update the ERP & CRM to keep the rest of the stakeholders apprised;
· Upkeep their knowledge in the various product specifications and maintain diligence with compliance requirements;
· Maintain the “non-retail façade” of the firm on the official website and other display media; and
· Output useful reports of Customer Success efforts on a periodic basis.
About the role’s requirements
The candidate is expected to, at minimum:
· Have completed secondary education or possess 1 year of equivalent professional experience in a customer service environment;
· Be proficient in the English language, both written and spoken, and be able to demonstrate excellent communication skills;
· Preferably also be conversationally proficient in Mandarin and/or Bahasa Indonesia (in line with our products’ target clientele);
· Possess competent skills in chat & email composition and CRM software usage;
· Have competent knowledge of the nuances of being service support;
· Be able to problem-solve and negotiate without causing offence;and
· Must be Singaporean or PR
