We are looking for Assistant Manager, IT Service Desk to join one of the tertiary institution.
Job Description
- Location: West
- Working Hours: Office Hours
- Work Type: Permanent
- Salary: Up to $5k + Bonuses
JOB SCOPES:
- Overseeing the daily operations of the Shared Services IT Service Desk managing a team of IT Service Desk Agents to deliver services desk services that meet Service Level Agreements (SLA).
- Lead, mentor, and manage the IT Service Desk team to ensure exceptional performance.
- Work closely with the various Level 2 Support Teams to perform issue resolution and adhere closely to the SLA and policies.
- Collaborate with other teams identifying areas for improvement and strategies to enhance customer experience.
- Handle customer’s complaint ensuring prompt and effective resolution.
JOB REQUIREMENTS:
- Singaporean (s) only.
- Must possess Bachelor’s Degree in IT-related disciplines with 3-5 years of relevant customer service / contact centre experience.
Interested candidates may Apply Now, or submit your updated resume via email to [email protected] (indicating Job ID 43618 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.
Lua Zhi Chin (Jeanette) | R1873831
ScienTec Consulting Pte Ltd (ScienTec Personnel) |11C5781
