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JOB SUMMARY
The Manager, Digital Consulting, MDS Singapore & Maldives is directly responsible for the daily management of digital activation efforts for hotels participating in Marriott Digital Services (MDS) programs within the Asia Pacific Excluding China (APEC) region. The digital programs are focused on providing comprehensive search engine optimization (SEO) services, including, but not limited to, HWS Content Management, Program Performance and Reporting, and Paid Media Management. The Manager, Digital Consulting, MDS Singapore & Maldives acts as the main point of contact for the hotels and is the liaison between internal teams, ensuring all deliverables are met and tactics are executed on time. This position is responsible for setting program strategy, defining expectations, providing performance reports and ensuring the highest level of service is provided. This position reports to the Director, Digital Consulting, MDS, Singapore & Maldives.
The MDS team provides digital solutions for all Marriott brand hotels, globally. This centralized in-house team provides individual hotels with a range of digital services, and functions as an agency-like model within the Global Digital organization.
CANDIDATE PROFILE
Education and Experience
• BS/BA degree from an accredited university in Business Administration, Marketing, Hospitality, or related major, preferred.
• Minimum 2 years digital marketing experience required. Experience with hotels is a plus.
• Agency work experience preferred; primarily in a property services/account services role.
CORE WORK ACTIVITIES
Managing Work, Projects, and Policies
- Develop cohesive digital strategies, including search, paid media, and reporting tactics.
- Track and manage program tactics to ensure on-time deliverables.
- Monitor time against billing for cost recoverability.
- Cultivate relationships with new/existing properties through effective communication.
- Schedule and lead property discovery/reporting calls during enrollment.
- Implement strategic keyword strategies for on and offsite optimization.
- Address property questions promptly; escalate issues to Director when needed.
- Interpret and communicate trends, offering strategic guidance to optimize hotel performance.
- Proactively communicate changes in strategy and identify renewal opportunities.
- Make strategic recommendations to enhance program and meet property goals.
- Achieve client satisfaction and annual renewal targets.
- Provide digital support, such as in-language campaign landing pages and website updates.
- Conduct hotel training for Global Digital products and initiatives.
Supporting Operations
- Collaborate with MDS Operations team to ensure timely and high-quality program execution.
- Provide feedback for continuous improvement of work processes and systems.
- Gather property feedback to align program tactics with their needs.
- Assist in onboarding and training new employees.
- Participate in internal and external special projects to enhance skills.
- Communicate regularly with MDS support teams using established platforms.
- Maintain updated information on all properties' status and performance.
- Support department-wide initiatives to improve MDS culture and work environment.
- Attend training and conferences to enhance subject matter expertise.
- Actively seek opportunities to learn more about the digital industry.
Additional Responsibilities
- Attends and participates in all relevant internal and external meetings.
- Informs, updates, and provides information to managers and co-workers in a timely manner.
- Presents ideas, expectations and information in a concise, organized manner.
- Uses problem solving methodology for decision making and follow up.
- Maintains positive working relations with internal customers and department managers.
- Manages time effectively and conducts activities in an organized manner.
- Answers hotel/owner questions as appropriate.
- Performs other reasonable duties as assigned by manager.
MANAGEMENT COMPETENCIES
- Adaptive Communication: Demonstrates adaptability under pressure and communicates effectively through various methods.
- Results-Driven Leadership: Contributes to team goals, fosters cohesion, sets high standards, and plans proactively for success.
- Relationship Building and Global Mindset: Builds coworker and customer relationships based on openness, trust, and embraces a global mindset.
- Talent Development and Acumen: Supports talent development, seeks learning opportunities, and applies business and technical acumen.
- Problem-Solving Proficiency: Identifies and solves issues, maintains a professional demeanor, and possesses fundamental competencies, showcasing strong problem-solving skills.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
