- Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
- Implement and support digital customer journeys to further improve both customer and employee experience
- Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
- Ensure the smooth operational roll out
- Re-engineer the end-to-end process, analyse and review operations solutions
- Implement automation agenda to transform consumer banking operations
- To conduct requirement gathering workshop, Review and documenting requirements artefacts
- To review functional specifications and process define documents
- Coordinate and ensures UAT test plans and test case are executed within UAT schedule
- Post-production support, production issues review and track them to closure
- Work closely with regional teams and country teams to ensure timely delivery of project
Job Roles and Responsibilities
- Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
- Implement and support digital customer journeys to further improve both customer and employee experience
- Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
- Ensure the smooth operational roll out
- Re-engineer the end-to-end process, analyse and review operations solutions
- Implement automation agenda to transform consumer banking operations
- To conduct requirement gathering workshop, Review and documenting requirements artefacts
- To review functional specifications and process define documents
- Coordinate and ensures UAT test plans and test case are executed within UAT schedule
- Post-production support, production issues review and track them to closure
- Work closely with regional teams and country teams to ensure timely delivery of project
Requirements
- At least 3 years experiences in systems development and / or business process improvement initiatives.
- Preferably with project life cycle experience in Financial Services Industry in the following areas:
1) Consumer Banking Operations
2) Customer Centre - Wealth / Loan / CASA product knowledge
- Education : Bachelor / Diploma Degree holder
- Core competencies
- Excellent oral and written communication skills
- Good, sound knowledge of banking and technology
- Good teamwork and inter-relationship skills
- Adaptable, discipline and focused
- Organised and systematic
- Proven analytical skill
- Well versed in Jira, Confluence, MS Office: Word, Project, Excel, Visio and PowerPoint.
