- Follow-up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery.
- To handle feedback and provide supplementary information like pricing, stock availability and etc.
- Providing support to the sales team.
- Assisting the sales team to arrange with customers on the servicing of products.
- Handling of 1-to-1 exchange process.
- Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc).
- Respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer.
- Ensure that display sets are in proper working condition at point of sales.
- Manage our service partners.
- Ensure that leads provided are promptly attended to.
- Provide product information and details to enquiries by our service partners.
- Scheduling of installations for our customers with our service partners.
- Handle feedback from customers with regards to our service partners.
Job Requirements:
- 2 Year of relevant working experience.
- 5 day work week.
Interested applicants, please email your resume to [email protected]
E-Ployment Consultancy
EA License No: 09C0884
EAP Name/ Registered No: Ivan Mah/ R1108310
