KEY RESPONSIBILITIES
- Assist Manager in the administrative support tasks and duties of the centre, including the day-to-day running of the programme.
- Process and prepare the report for therapy schedules, transport arrangement, referrals, clients’ attendance report, clients’ billing and any ad-hoc reports pertaining to the programme.
- Ensure accuracy and submission of the clients’ record to the various systems such as:
- Client Management System (CMS)
- NAV billing system
- Household Means Eligibility System (HOMES)
- Referral System in IRMS
- ILTC Portal for quarterly and annual case load submission
- Devices Claim in SMF E-catalogue System (SES)
- Participate in ongoing multidisciplinary Quality Improvement (QI) projects for centre services and administration.
- Assist in the implementation of established operational policies and procedures within the programmes.
- Assist in biennial revision of administrative processes (SOP).
- Serve as a primary point of direct administrative contact and liaisons with external institutions such as AIC, MOH, external auditors, etc.
- Provide support to other administrative functions such as managing the inventory record, procurement of office supplies, etc.
- Respond to stakeholders’ enquiries.
- Any other duties assigned as and when necessary.
JOB REQUIREMENTS
- Degree in Administration, Management, Social Services or relevant studies.
- Proficient in MS Office applications
- Good communication and problem-solving skills
- Experience or background in social service sector preferred
