Job Description:
- Communicates with customers via phone / face to face to identify and diagnose for errors or technical issues (Hardware / Software).
- Conduct repairs according to the diagnosis
- Carry out high quality repair in 3C order.
- Excellent knowledge in disassembling and re-assembling all PC devices
- Ensure data accuracy when keying into the system for Part ordering / Diagnostic / Repair status.
- Ability to respond to customer service requests within the Service Level Agreement (SLA) timeframe.
- Helps drive a positive customer experience by building relationships and exhibiting great customer service.
Requirements:
- Minimum NITEC / Diploma in Computer Science / Information Technology, or equivalent.
- At least 2 years of professional working experience in similar capacity.
- Strong ability to prioritize and multi-task in a fast-paced environment.
- Good communication and customer service skills.
- Technical knowledge/background in Computer is a must.
- Able to work alternate 5.5 days per week in a service-center environment.
- Candidates with immediate availability are encouraged to apply.
