STATEMENT OF PURPOSE
- To assist and/or lead the operations activities to deliver performance, aligned to the company’s strategic drive and goal.
- To drive a mindset of seeking improvement and service excellence to deliver best possible outcomes for the hotel and company.
Job Description
- Work with internal and external stakeholders and develop strategic operational plans and activities for hotels to drive service efficiency & quality and process optimisation.
- Work with hotel General Managers to achieve efficient operations, service standards and staff satisfaction level. Oversee the development and implementation of operational policies and procedures.
- Manage everyday activities, plan, and assign work ensuring you always have the right staffing numbers.
- Implement best practices and standardization initiatives across the portfolio to optimize efficiency and guest satisfaction.
- Assess Guest Experience in TrustYou, Booking.com platforms and propose opportunity.
- Prepare, review, and analyse reports timely for management reporting.
- Review Opera user access matrix and data on a periodic basis.
- Assist in all (including pre-opening) operations activities and drive completion of critical paths by department.
- Act as operations liaison with other corporate functional teams to provide support to hotels. Drive and deliver hotel goals with outsource partner and manage outsource services efficiently and effectively.
- Ensure all risk management programs are conducted in compliance with our brand standards and necessary compliance activities and documentation are up to date and checked for accuracy.
- Carry out duties/projects as assigned by line manager from time to time.
JOB REQUIREMENTS
- A bachelor's Diploma or Degree in hospitality management or a related field
- 4+ years of experience in a hotel management or operations role
- Good interpersonal skills and poses excellent problem-solving.
- Well-verse in Microsoft Office application
- Strong and demonstrable people skills with clear verbal and written communications, together with professional presentation style
- Strong analytical & critical thinking skills with eye for detail
