Job description:
- Integrated Business Planning (IBP)
Drive the Integrated Business Planning (IBP) process maturity - Facilitate Demand Management Review (DMR) preparation and meetings
Ensure alignment between target and unconstrained demand plans - Facilitate gap-closing proposals
- Oversee the approval/escalation process for integrated reconciliation among Commercial teams, Supply Planning, and Finance
- Demand Planning
Demand Forecasting Leadership
Alignment with Business Plan
Data Management and Model Selection
Analysis and Continuous Improvement
Integration and Tool Implementation
Inventory and Supply Chain Optimization - Customer Service/ Customer Operations
Oversee and troubleshoot all aspects of customer service, ensuring quality improvements and addressing process and procedure issues.
Define and implement new processes for customer service representatives, aiming for efficiency improvements, and collaborate with Sales Managers for overall process enhancements.
Execute market-oriented and project-related activities to actively support business objectives, while supervising order processing and product distribution to enhance customer satisfaction.
Job requirements:
- Degree in Supply Chain, Engineering, Business Administration or Science.
- Preferably 5 years working experience in Demand Planning /Demand Management in an international environment.
- APICS Certified will be an advantage
- Analytical, can work independently & self-driven,
- Adept at troubleshooting and possess excellent multitasking skills; and demonstrates effective decision-making capabilities.
- Effective in prioritizing and coordinating different requirements to ensure customer satisfaction and solid end to end delivery.
- Possesses excellent communication and interpersonal skills, demonstrating an ability to effectively engage with both internal and external stakeholders, ensuring clear and meaningful interactions.
- Strong ability to operate with a highly diverse cultural customer / team groups and able to build and maintain strong relationships from a remote position.
- Proficient in MS Office, especially Powerpoint and Excel
- Familiar with SAP will be a bonus.
