Job Highlights:
- 5.5 days work week, 9am to 6pm (Weekdays) / 9am to 1pm (Weekend)
- Salary: Up to $3000 (commensurate with experience) + transport allowance + AWS + VB
- Location: Jurong Logistics Hub
Job Responsibilities
• Respond promptly to customer inquiries via various channels, including email, chat, and social media.
• Provide accurate and helpful information regarding products, orders, and general inquiries.
• Collaborate with the operations team to track and monitor order statuses and deliveries.
• Investigate and resolve customer issues and complaints in a timely and effective manner.
• Develop a strong understanding of Epitex's product offerings to provide detailed information and product recommendations.
- Maintain clear and professional communication with customers to ensure a positive and seamless customer experience
- Communicate proactively regarding any potential delays or issues with orders.
- Gather and document customer feedback to identify trends and areas for improvement.
- Provide insights to the management team for enhancing the overall customer experience.
- Perform administrative tasks related to customer service, including order processing, data entry, and documentation.
- Collaborate with the operations team to address customer-related challenges and streamline processes.
- Work closely with other departments to ensure a cohesive and customer-centric approach.
Job Requirements
• Strong interpersonal and communication skills.
• Customer-focused with a passion for delivering excellent service.
• Detail-oriented and able to handle multiple tasks simultaneously.
• Proficient in using customer service software and platforms.
• Good spoken and written English.
• Previous customer service experience in the e-commerce is a plus.
