1. Assist the Operations Manager in analyzing and improving organisational processes and workflow
2. Improve the effectiveness and efficiency of the operational level processes and ensure that the processes are clearly communicated at all levels
3. Manage all operational functions and work closely with internal divisions and external customers to meet their requirements
4. Manage cost-effectiveness and continually improve productivity and efficiency of the division level processes
5. Maintain a safe and healthy work environment by establishing and enforcing company and regulatory standards and procedures
6. Support the Operations Manager in overseeing the effectiveness of all operational department staff, including review/approval responsibilities for all operations staff
7. Uncover any customer issues or service lapses and discuss them with the Operations Manager and team members, to devise ways of improving, and resolving problems and complaints
8. Assist the Operations Manager in preparing weekly operation status report, that shall be presented to the management team during regular meetings
9. Work closely with the Operations Manager and management team to set and/or implement policies, procedures, and systems and to follow through with implementation
10. Any other duties as assigned from time to time
