Responsibilities:
Order Fulfillment
• Prepare and process customers’ purchase orders for finished goods and POSM in line, with the respective markets’ forecasts and adherence to inventory guidelines.
• Liaise with various internal stakeholders for supply and pricing issues, validate sales prices accuracy and to order processing guidelines are respected and adhered, processing in SAP in a timely manner.
• Follow up with 3rd party logistics service providers for issues related to logistics operations / delivery planning and ensure the Post Goods Issues (PGI) and invoices are created in accordance with order fulfillment SOP
• Follow up with 3rd party logistics player on the deliver process, update the customers on expected arrival dates.
• Ensure all orders are delivered and clean Proofs of Deliveries – PODs are received and well archieved.
Customer Services and Logistics Operations
• Plan delivery of all orders as needed, to achieve transport / freight optimization and delivery timelines
• Maintain high level of customer service including advance advice of shipping information, completeness of shipping documentation, prompt response to customer requests and monitoring of the progress of meeting markets’ demands.
• Coordination with the various local parties to meet the relevant requirements for smooth and prompt documentation and operations.
• Monitor the progress and ensure continuity of workflows/processes and co-ordinate with Accounts and other internal departments in line with current procedures.
Continuous Improvement
• Ensure that good internal controls and Supply Chain practices are met in accordance with group policies.
• Continuously analyze the current work processes and documentation and propose improvements.
Requirements:
Candidate will need to correspond with Korea counterparts and customers. Proficiency in Korean is essential.
• Relevant Supply Chain, Customer Service experience gained from companies with organizational complexity and multicultural business environment will be preferred.
• Candidates with Customer Service experience in a Shared Service Centre environment will be preferred.
• Experience with inventory software, MS Office. ERP Software (SD/MM/SAP) will be desirable. • Familiar with the local laws and regulations regarding transportation and foreign trade compliance. .
• Industry experience in Wine & Spirits, FMCG, Consumer or Luxury Goods will be at an advantage.
