- Act as SME and operational support team from TNB
- To involve in BO performance tuning, maintenance, and troubleshooting
- Managing user/group access right permissions
- System health monitoring
- To response and to resolve all Incidents, Problems and Service Request based on the Service Deliverables Target stated in Schedule D.
- Functional support
- Provides training appropriate to expertise level to other personnel and Clients as required
- Data validation against source systems
- Perform software installation on BO server (including patch/upgrade / add-on /service packs)
- Troubleshoot reporting issues raised on all platforms (Development, Staging, Production)
- Troubleshoot system support issues on all platforms (Development, Staging, Production) – inclusive run time error, performance issues
- Escalate issues to Service Provider for software limitations/restrictions and bugs
- Perform system health checks prior/post changes introduced on server (based on activity requested by Application, Security, Windows, Basis, Network teams)
- Perform services restoration and bring back system to normalcy during system unavailability (reduce system downtime)
- Perform BO transport jobs from Development > Staging > Production
- Participate and contribute in Business Objects Disaster Recovery plan
- Acts as a support resource for the technical support staff to ensure that Client-reported issues are being addressed in an efficient and accurate manner. Serves as a liaison with database and Basis administrators, developers and vendors (if needed) to assist in resolving Problems with systems
- Perform Security Remediation for application findings.
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