As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.
The successful candidate will support the Service Monitoring Unit of the Customer Correspondence Unit (CCU) and responsible for managing, analysing data related to customer correspondence, as well as preparing reports and presentations to support CCU's operations.
What you will be working on
- Compile, monitor, and analyse statistics related to the Customer Correspondence Unit (CCU), including the productivity and performance of officers. Present findings through various data visualization formats for comprehensive reporting.
- Dive into data to derive insights on trending topics and issues in operations and perform forecasting to better manage resources and case load.
- Provide assistance to projects leveraging data to gather customer insights and enhance the overall customer experience. Effectively communicate analysis outcomes and key concepts through engaging presentations.
- Support the preparation of presentation decks for internal and external stakeholders to showcase the work/projects under CCU.
- Support operational functions that span across the department or various CCU teams, such as standardising scheme and category tagging across different Customer Relationship Management Systems (CRMS) from various outfits.
- Collate statistics from diverse Customer Correspondence Unit (CCU) teams or outfits. Additionally, contribute to the drafting of the monthly department newsletter, ensuring a harmonized and cohesive representation of information.
What we are looking for
- Proven experience in compiling, monitoring, and analysing statistics with demonstrated experience in working with large datasets.
- Meticulous and systematic tracking of big data use to ensure accuracy in reported statistics.
- Proficient in using data and statistical tools such as Python, Tableau, Power BI, and Excel.
- Competent in using Microsoft Office tools, including PowerPoint and Word.
- Good analytical skills to extract meaningful insights from data.
- Ability to adapt to evolving tasks and responsibilities within a dynamic work environment.
We welcome fresh graduates in any discipline and candidates without working experience to apply.
To allow us gain insight into your academic background, we would request for submission of official or unofficial copy of academic transcript and any other additional documents or certificates that you believe are relevant to your application.
The successful candidate will hold the corporate title of Executive/ Assistant Manager, with seniority based on individual work experiences.
What you can expect
- A challenging and rewarding career
- A variety of formal and informal training to enhance your skills in the evolving technology landscape
- Promotion opportunities based on your capability and on-the-job performance
- A friendly work environment with like-minded colleagues to co-create and collaborate together
- A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
- A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
- A comprehensive rewards package
- Annual leave and pro-family leave
- Medical and dental benefits
- Access to recreational activities
- Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position
